Driving Growth for innovative e-com tech platform
We are looking for a Customer Success Executive. This is an exciting opportunity to begin your career in data, software, and consultancy, working directly with major global brands. You will support the wider Customer Success Team in delivering exceptional service, insights, and outcomes for their clients, while also managing a portfolio of your own dedicated customer accounts.
Key Responsibilities:
Support the Customer Success Team in day-to-day client relationship management.
Deliver high-quality data insights and actionable recommendations to customers.
Manage and grow your own portfolio of client accounts, ensuring they achieve measurable value.
Collaborate cross-functionally with Product, Data, and Commercial teams to resolve client issues and enhance platform experience.
Prepare and deliver customer reports, presentations, and performance reviews.
Proactively identify opportunities to improve customer engagement and satisfaction.
Work directly with leading global FMCG and CPG brands.
Hybrid working model (3 days in the Reading HQ, 2 days remote).
Fast-paced, collaborative culture in a rapidly scaling global tech company.
Excellent training, mentorship, and structured progression opportunities.
Competitive salary and benefits package.
Strong academic record (minimum 2:1 degree or equivalent).
Demonstrated intellectual curiosity and commercial awareness.
Excellent communication and interpersonal skills.
High attention to detail and analytical ability with data.
Strong work ethic and proactive mindset.
A passion for helping customers achieve results and a desire to build a long-term career in Customer Success, SaaS, or consultancy.
Fill up the form and one of our consultants will get back to you within 24 hours.
(For candidates - Due to high volumes we will only reply if you are suitable for an active job)
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